Cancellation, return & refund policy

Cancellation, Return, and Refund Policy At Occasion Tales we strive to provide the best customer experience and are committed to transparency regarding cancellations, returns, and refunds. Please review the following terms related to cancellations, returns, and refunds carefully: 1. Order Cancellation Policy You may cancel your order within 12 hours of placing it. To cancel your order: •How to Cancel: Please contact our customer support team contact@occasiontales.com or via your account on the website within 12 hours of placing the order. •Refund Process: Once the cancellation request is received and processed, a full refund will be issued to your wallet or the original payment method, as per your request or consent. •Late Cancellations: Cancellations requested after 12 hours of placing the order will not be eligible for a refund. In such cases, please refer to our return and exchange policy for assistance. 2. Return and Exchange Policy (7 Days) You may return or exchange your purchase within 7 days of receiving product (whichever is applicable). To initiate a return or exchange: •Eligibility: The item must be unused, in its original condition, and with all packaging intact (where applicable). •How to Return or Exchange: To process your return or exchange request, please contact our customer support team at contact@occasiontales.com within 7 days of receiving the item or service. Provide your order number and details of the issue or exchange request. •Refund or Exchange Options: Once the return is approved: oRefund: You can opt for a refund to your wallet or the original payment method (depending on your preference or consent). oExchange: You may choose to exchange the item or service for a similar one. If the exchanged item or service costs more than the original, you will be required to pay the difference. 3. Refunds (Wallet or Source Account) Refunds will be processed as follows: •Refund to Wallet: If you request a refund to your wallet (e.g., credits in your [Your Website Name] account), the amount will be credited back to your wallet balance within [insert number of days] business days after the return or cancellation is processed. •Refund to Original Payment Method (Source Account): If you prefer a refund to the original payment method (e.g., credit card, debit card, bank account, etc.), the refund will be processed within [insert number of days] business days after your request. Please note that the time taken for the refund to reflect in your account depends on your bank or payment service provider. •Refund Processing Fees: Any processing fees or charges incurred during the refund process (such as transaction or service fees) may be deducted from the refund amount if applicable. 4. Non-Refundable Items Certain items or services may be non-refundable or non-exchangeable, including: •Personalized event services or items that are customized. •Any fees or services that have already been provided or utilized. •Items that are non-returnable due to hygiene or safety reasons. 5. Force Majeure In the event of a natural disaster, public health emergency, or other events beyond our control (force majeure), we reserve the right to cancel, reschedule, or delay events and services. In such cases, we will notify you as soon as possible and offer the option to either reschedule, receive a refund, or exchange the booking.